Remote Service Desk Lead — US-Central Hours

Satellite Office is seeking a Senior Service Desk Analyst / Service Desk Lead to oversee day-to-day service desk operations. This remote role requires alignment with U.S. Central Time and involves coordinating between the service desk and broader IT teams while ensuring effective ticket management and support for business applications.

The ideal candidate will possess over 5 years of IT support experience and proven communication skills, with a strong understanding of service management processes. Join us to contribute to improving documentation and managing support quality.