Remote Service Desk Incident Coordinator

CommandLink is looking for a Service Desk Incident Coordinator who will be the central point for managing incoming service incidents and support cases. This role is essential in the triaging and prioritization of cases while adhering to service expectations and business impact.

Working 100% remotely, the individual will coordinate incidents within the Managed Services organization, ensuring efficient service flow and communication across teams. Responsibilities include monitoring ITSM platforms and maintaining SLA adherence.