Remote Service Desk Agent Level 1 – Windows/macOS Support

A technology support firm is seeking a Service Desk Agent - Level 1 to provide remote IT support. Responsibilities include processing incidents through calls and emails, troubleshooting Windows 10 and macOS issues, and managing ticket queues. Candidates must have strong customer service skills and at least one year of help desk experience. This position offers 13th Month Pay, HMO benefits, and personal time off after a probationary period.
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