Remote Senior Service Desk Lead | ITSM & Process Optimizer

Satellite Office is seeking a Senior Service Desk Analyst / Service Desk Lead to oversee day-to-day operations in a remote setting aligned to U.S. Central Time. The role involves leading the service desk team, ensuring high-quality support, and collaborating with IT teams.

Applicants should have over 5 years of IT support experience, excellent communication skills, and familiarity with ITSM processes. Preferred skills include Microsoft 365 and experience with various ITSM platforms. Join us in delivering exceptional service.