Remote Senior CS Lead & Training Coach

Pavago is hiring a Senior Customer Service Lead & Trainer to lead and enhance a remote customer service team supporting U.S. clients. The successful candidate will focus on team performance, training systems, and maintaining service quality, ensuring a consistently excellent customer experience.

This role requires not only supervisory skills but also a strong passion for coaching and team development. Ideal applicants will have over 10 years of customer service leadership experience, especially with offshore teams.