Remote Salesforce Functional Analyst – Bilingual

Convergys is seeking a Salesforce Functional Analyst - Bilingual to work remotely in Mexico. The successful candidate will lead discovery sessions with business teams to identify process pain points and translate business requirements into functional specifications.

The role demands strong expertise in Salesforce platforms, including Sales Cloud, Service Cloud, and Experience Cloud. Candidates should possess 6-10 years of relevant experience and strong analytical skills to succeed in this position.