Remote Real-Time Workforce Scheduler & Analyst

SendGrid is looking for a WFM Scheduling Analyst 3 to ensure smooth operations in our global contact centers. This role requires expertise in real-time monitoring, staffing optimization, and effective communication with diverse teams.

The ideal candidate should have a minimum of four years' experience in a related role, demonstrate strong analytical and critical thinking skills, and have a background in workforce management tools such as NICE or Calabrio.

This is a remote position based in Colombia, offering competitive pay and generous benefits.