Remote Portal Service Desk Analyst I

Nordic Global is seeking a Portal Service Desk Agent I to support healthcare patients accessing their EHR portal. You will handle calls, emails, and in-baskets, troubleshoot software and portal issues, and guide users through workflows with a patient-first mindset.

Remote work may be required with varying shifts including evenings, weekends, and holidays. You will document investigations, escalate when needed, and maintain HIPAA compliance while delivering courteous, professional support across