Remote Managed Services Specialist At Acto Toronto

Join ACTO as a Managed Services Specialist, focusing on customer enablement within the remote-friendly framework of the Greater Toronto Area. This role is pivotal in enhancing client success.

As a Managed Services Specialist at ACTO, you'll play a critical role in supporting pharmaceutical and medical technology firms by effectively delivering managed services. With over two years of implementation experience, your tasks will include conducting training sessions, managing assets, and ensuring smooth client interactions. Emphasizing empathy, you'll build lasting client relationships and support clients in achieving their goals.

Key Responsibilities:

• Lead managed service delivery for various clients
• Create and manage content and assets within ACTO Omnichannel
• Deliver engaging training and create custom user guides
• Conduct audits and health checks on client domains
• Proactively manage ticket tracking and issue resolution...