Remote Level 2 Help Desk Engineer - Windows & Mac Support

Roca Alliances seeks a Help Desk technician in Medellín, Colombia. The successful candidate will provide technical assistance for Windows and MacOS environments, ensuring efficient resolution of end-user issues and ticket management.

Ideal applicants will have a Bachelor’s degree in IT or equivalent experience, with strong skills in IT service management and customer support. Competitive salary and benefits include training, mentorship, and private medical insurance.