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Job Title
Remote L3 Production Support Engineer – Guadalajara, Jalisco (MX-JAL), Mexico (MX)
Responsibilities
- Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing.
- Work on supporting product servers and clients on cutting‑edge platforms, contributing to continuous improvement and delivery.
- Continually focus on enhancing the performance of Java applications.
- Work on database tasks and craft SQL queries.
- Use Splunk for debugging and log investigation.
- Collaborate effectively with team members and stakeholders.
- Implement new tool functionalities that support changing business requirements.
- Develop functions that automate provisioning, access management, and user experience improvements.
- Provide technical feedback and support to development teams.
- Perform detailed RCA of production issues and implement corrective actio...
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