Remote L2 Customer Support Lead for AI‑Driven Finance

Meridial is looking for a Customer Support L2 for a remote project in Chile. This role involves overseeing Customer Support Agents and ensuring exceptional service quality. You will provide hands-on support and guidance for retirement plans through various channels.

The ideal candidate will have a strong background in customer service, leadership abilities, and be fluent in English. The position requires a commitment to quality and effective communication skills, alongside the use of Zendesk and other tools.