Remote IT Service Desk Pro — Multi-Site Support

MicroSourcing is seeking an experienced IT Service Desk Analyst to join our remote team in the Philippines. You will resolve incidents, provide timely updates, and ensure user satisfaction while supporting a multi-site environment.

The role requires solid Microsoft 365 and Outlook skills, AD administration, and ITIL-aligned service delivery. You will collaborate with cross-functional teams to maintain high service levels and document knowledge resources.