Found Description
Join Genesys as a Remote Enterprise Support Engineer, focusing on IT billing services to enhance customer experiences. Your expertise in SaaS platforms will be crucial in monitoring and resolving billing-related systems efficiently.
As part of the IT Billing Services team, you'll tackle complex challenges in a fast-paced environment, ensuring the reliability of the billing ecosystem that supports subscription services. This role requires close collaboration with engineering, product, and finance teams to maintain high-quality billing operations. Your input will be key to perfecting data integrity and resolving production issues swiftly.
Key Responsibilities:
• Monitor and troubleshoot billing platforms and system integrations
• Handle on-call responsibilities for continuous operational support
• Resolve billing incidents across Salesforce and AWS
• Analyze transaction data to determine root causes
• Maintain operational documentation and support procedures
Requi...
As part of the IT Billing Services team, you'll tackle complex challenges in a fast-paced environment, ensuring the reliability of the billing ecosystem that supports subscription services. This role requires close collaboration with engineering, product, and finance teams to maintain high-quality billing operations. Your input will be key to perfecting data integrity and resolving production issues swiftly.
Key Responsibilities:
• Monitor and troubleshoot billing platforms and system integrations
• Handle on-call responsibilities for continuous operational support
• Resolve billing incidents across Salesforce and AWS
• Analyze transaction data to determine root causes
• Maintain operational documentation and support procedures
Requi...
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