Remote CX Retention Operations Lead

TalentPop App is seeking a CX Retention Operations Manager to lead and enhance customer retention initiatives. In this remote role, you will optimize operations such as returns and exchanges, monitor performance metrics, and lead remote teams.

The ideal candidate has at least 3 years of experience in customer experience operations, is well-versed in Shopify, and possesses strong data analytical skills. You’ll enjoy a fully remote work environment with health benefits and opportunities for professional growth.