Remote Customer Support Representative - Rowan Energy Norway

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:

- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.

- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.

- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.

- Maintain a high level of product knowledge to effe...