Remote Customer Support Lead — Fintech Ops & Growth

Félix is seeking a Customer Support Supervisor who will lead a team of 10–15 specialists to deliver exceptional support. You will drive operational excellence and foster a culture of continuous improvement while ensuring a high-quality support experience.

The ideal candidate has a Bachelor's degree, at least 2 years of experience in a similar role, and strong analytical skills. This position offers a competitive salary of $30,000 MXN gross per month, remote work, and opportunities for growth within a high-impact environment.