Remote Customer Success Ops Lead: Dashboards & Analytics

Job Summary

Remote position within the United States with JumpCloud. Candidates must be located in and authorized to work in the United States.

Responsibilities

• Support core functions, operations, and programs in the GCS department.
• Uphold standards across projects including executive and key partner communications.
• Assist Operations Managers with tasks, cards, and project needs through completion.
• Improve operational efficiencies to drive higher levels of service and quality.
• Create, manage, and update reports, dashboards, and other data analysis within Tableau, Salesforce, and other reporting tools.
• Improve operational efficiencies of service delivery by Professional Service and Customer Success teams.
• Uphold governance structures that drive data‑driven decision‑making.
• Manage, maintain, and assist scheduling and resource needs.
• Assist Customer Support Managers with scheduling ...