Remote Customer Success Ops Lead: Dashboards & Analytics

Job Summary
Remote position within the United States with JumpCloud. Candidates must be located in and authorized to work in the United States.
Responsibilities
Support core functions, operations, and programs in the GCS department.
Uphold standards across projects including executive and key partner communications.
Assist Operations Managers with tasks, cards, and project needs through completion.
Improve operational efficiencies to drive higher levels of service and quality.
Create, manage, and update reports, dashboards, and other data analysis within Tableau, Salesforce, and other reporting tools.
Improve operational efficiencies of service delivery by Professional Service and Customer Success teams.
Uphold governance structures that drive data‐driven decision‐making.
Manage, maintain, and assist scheduling and resource needs.
Assist Customer Support Managers with scheduling needs to ensure 24/7 integral support availability.
Assis...