Remote Customer Success Officer (Escalations)

Scale-X Solutions is seeking a Customer Success Officer to manage customer interactions and escalations, ensuring a seamless journey from inquiry to resolution. The role involves direct communication with customers via multiple channels and requires strong problem-solving skills.

This position offers health insurance after a year and a permanent work-from-home setup with morning shifts aligned to Australia. The ideal candidate will have a solid background in the call center/BPO industry and experience with CRM systems like Zoho.