Remote Customer Success Associate — Grow & Impact

MicroSourcing in Metro Manila is seeking a customer support specialist to engage with customers via phone and email, including after-hours and shift coverage. You will be the subject matter expert for product usage and support knowledge, coordinating with Risk, Compliance, Finance Operations, and Engineering to resolve issues and escalate as needed.

Your role emphasizes multichannel support, hardware and software troubleshooting, and continuous improvement of the support operating model, with a