Found Description
Remote Work-at-Home | Philippines
Position Overview
MCI is a tech-enabled business services company offering call center solutions. This role is a Remote Customer Service Agent who will support a range of customer service initiatives for a diverse portfolio of well-known clients. The agent will handle inbound and outbound calls, resolve issues, research information, and document interactions while following company policies and protecting customer privacy.
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem‑solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect ...