Remote Customer Ops Lead — Scalable Systems

TalentPop is seeking a Senior Customer Operations Manager to optimize post-purchase workflows, enhance customer retention, and scale systems for fast-growing ecommerce brands. You will lead a remote team, drive automation, and rely on data to continuously improve customer experiences.

In this role you will own KPI tracking, process improvements, and cross-functional collaboration to deliver measurable business impact while maintaining a best-in-class service standard.