Remote Customer Experience Leader – Drive CX & Loyalty

Remote Recruitment is seeking a Customer Experience Manager to oversee and enhance the customer journey for a UK-based business. This fully remote position allows you to lead a team from South Africa, ensuring high quality customer interactions and satisfaction.

The ideal candidate will have over 4 years of relevant experience and a proven track record in customer satisfaction metrics. Key responsibilities include leading a support team, analyzing feedback, and implementing improvement processes.

This role offers a salary of R28,000 per month and generous benefits including 20 days paid leave.