Remote Customer Escalation Specialist II

Palmetto is seeking a Customer Escalation Specialist to join our Customer Advocacy team. This remote role focuses on managing and resolving complex customer issues, ensuring effective handling of escalations. Ideal candidates should have over 2 years of customer service experience, strong problem-solving skills, and excellent verbal and written communication abilities.

The position emphasizes cross-functional collaboration and developing solutions that enhance overall customer satisfaction. Join us to improve customer experiences and drive impactful results.