Remote Customer Escalation Lead - Microsoft & AI Solutions

Sonata Software North America Inc. is looking for a Support Escalation Manager based in Kuala Selangor, Malaysia. The ideal candidate will be responsible for resolving customer escalations and fostering strong relationships across the organization. Successful candidates will possess excellent communication skills, empathy, and familiarity with Microsoft products like M365 and Azure.

The role requires fluency in both Japanese and English, emphasizing customer loyalty and problem resolution. Mentoring team members and documenting customer issues are also key responsibilities.