Found Description
Senior Business Analyst – Financial Platforms
This team supports critical financial systems and is responsible for day‑to‑day operational support (KTLO) and strategic project work.
Responsibilities
- Manage billing support issues and financial system inquiries.
- Own the triage process to ensure incidents, requests, and issues are routed to the appropriate teams.
- Perform root cause analysis to identify and resolve underlying system and process issues.
- Execute manual corrections and data fixes using internal tools when necessary.
- Support incident and event management, including troubleshooting and resolution of production issues.
- Lead operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
- Design, document, validate, and continuously improve operational processes.
- Create and maintain process documentation and standard operati...