Remote Bilingual Patient Support Agent | Mexico (Guadalajara)

We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.
In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.What You Will DoRespond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats.Schedule patient appointments and manage changes or cancellations.Provide patients with clear pre‐appointment and post‐appointment instructions.Follow up with patients as needed to ensure they have the information they need.Support clinic operations with coordination and administrative tasks.Maintain accurate records of all patient interactions.Handle multiple communication channels at the same time while keeping a calm, professional tone throughout.Schedule and Compensation$5.50 USD per hour.Paid weekly.40 hours per week.Training start date: June 8,...