Remote B2B SaaS Product Support Specialist

DOXA Talent is seeking a Product Support Specialist to provide frontline technical and product support to B2B SaaS customers via email and chat. The role is remote for candidates in the Philippines, working EST hours and collaborating with Philippine and international teams.

Ideal candidates have 1–2 years of customer service or technical support experience, a Bachelor’s degree in IT/CS/BA, and strong English communication, analytical, and troubleshooting skills.