Remote after Training - Customer Service Rep

$20/hr

• Training hours and location: Warwick, RI for training and Nesting


• Starts 4/6/2026


• 8:30am - 5:00pm Monday - Friday EST


• Post-training hours and location: 8:00am - 6:00pm EST, may receive shift anywhere between those hours


• Transition to a work-from-home model after training


• Must come into office for system issues or monthly team meetings


• Strong home internet connection required (at least 50 Mbps)

• Communicate with customers via telephone using strong communication skills, active listening, and empathy


• Drive solutions that best meet the customer s needs


• Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.


• Ensure each customer experience is except...