Relationship Support Officer

About the role

- Permanent, Full-time & hybrid role, based out of our Adelaide, Brisbane, or Toowoomba Head Office.

We’re looking for a customer-focused and detail-oriented Relationship Support Officer to join our Lending Assessment team. This role plays a critical part in supporting our Third-Party Lending applications, acting as a key link between mortgage brokers, customers, and our lending assessment teams to ensure a seamless and positive lending experience.

Your key responsibilities will include:
• Managing broker enquiries and providing timely updates throughout the lending process.
• Processing and allocating lending related tasks and cases using Salesforce and other systems.
• Monitoring workflow and service levels to ensure SLA targets are achieved.
• Delivering high-quality customer services while maintaining accuracy and confidentiality.
• Supporting lending teams through efficient administration and application processing...