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Relationship Manager 1 Location: Mexico (Remote)
we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. The Relationship Manager (RM1) acts as the primary operational and relationship point of contact for Microsoft-aligned support engagements. This role focuses on customer satisfaction, operational excellence, incident oversight, and cross-team coordination, supported by a solid understanding of Microsoft technologies and enterprise IT support processes. The Operations Center Relationship Manager (RM) is an essential team member to help identify cases where customer sentiment and experience are at risk. The RM is customer-centric and has a high EQ to help our internal support teams better interact with our customers to gain further trust and reso...