Regulatory Case Executive (French) (Barcelona)

What you will do:

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers.

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Key Responsibilities and Tasks

• Manage legal customer complaints such as consumer organisation files or regulatory consumer cases;
  
• Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
  
• Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
  
• Measure, analyse and report on the results of initiatives.

Job Requirements

• Background in Tourism will be required in your daily work;