Regional Support Engineer – Mexico

Full-time – 2-5 trips per year (primarily US).
About Edicon and Zebra: We operate in interior design, construction, and architecture, with teams across Mexico, the United States, and Canada.
Our Mexico City office hosts both entities on the same floor; our Global IT team is based in Dubai.We're hiring a regional face of IT in Mexico City to keep service consistent across North America.About the roleThis is a hands‐on regional role, end‐user support, Windows 11 endpoint deployments, Autodesk (Revit, AutoCAD LT) installation and licensing, Microsoft 365 and Entra ID, vendor coordination, and regional projects.
You'll report to the IT Director (Dubai) with day‐to‐day priorities guided by stakeholders in the regional offices.The culture is collaborative across Edicon, Zebra, and the Dubai Global IT team – one team, not siloed by office.Key responsibilitiesEnd‐user support and incident management (Level 1–2, remote and onsite)Windows 11 endpoint setup, deployments, and asset ...