Regional Strategy & Transformation Lead (GenAI)

DBS Bank Asia Hub is seeking a senior professional to drive strategic planning and transformation in the Regional COO Office of Group Customer Service Hub. You will lead demand tracking, adoption of digital and AI technologies, and governance of GenAI initiatives across six markets, enabling improved customer experience and employee productivity.

The role focuses on overseeing strategic initiatives, performance scorecards, and cross‑functional collaboration with Ops Capability Centre and