Regional Operations Specialist - Digital Banking

Job Description

• Regional Project & Change Management: Lead and manage regional process improvement projects and system enhancement initiatives to scale Card Operations across multiple markets. This is a strategic, project-driven role focused on aligning best practices across countries, not a daily BAU production role.
• Card Lifecycle Optimization: Architect and enhance end-to-end card operational workflows to deliver an exceptional customer experience, specifically spearheading initiatives across:
  • Fulfillment & Personalization: Optimizing regional vendor management frameworks for card plastics procurement, printing personalization, and distribution logistics.
  • Onboarding & Activation: Refining system capabilities and workflows for seamless customer onboarding and card activation.
  • Transaction & Authorization: Partnering with internal technical teams and external payment networks to monitor transaction flows, optimize authorizati...