Found Description
Job Description
- Lead and Own Strategic Initiatives: Drive the end-to-end scoping and execution of high-impact process improvement projects and regional strategic initiatives, including scaling AI-driven automation to maximize operational capabilities.
- Architect Operational Workflows: Target Operating Model (TOM) design and enhancement of core banking operational processes to ensure scalable growth and a frictionless customer experience.
- Establish Performance Frameworks: Define, track, and institutionalize key operational performance metrics (KPIs/SLAs) across critical regional customer touchpoints, translating data into executive-level insights.
- Structured Problem Solving: Apply consulting methodologies (e.g., Lean, Six Sigma, MECE frameworks) to conduct deep-dive root cause analyses, diagnosing structural bottlenecks and implementing systemic fixes.
- Standardize Regional Governance: Streamline, harmonize, and institutionalize St...
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