Found Description
Job Purpose
The IT Field Service Engineering Supervisor is responsible for creating and executing the vision for exceptional front-line IT service delivery to all internal clients of IT, within a defined geography, to support maximum revenue generation enabled by continuously available commercial applications, and low cost TD SYNNEX operations enabled by high worker productivity. The FSE supervisor will support and lead the roles of globally optimizing processes, staffing, technology and communications to ensure:
- Equipment needs are understood and met on a timely basis – equipment is provided with appropriate global SLAs independent of where the colleague works or lives.
- Hardware and software needs are understood, orders processed, and error‑free installations performed timely.
- Appropriate inventory is maintained to meet normal client demand.
- Incidents and other requests are resolved and fulfilled to a very high level of quality an...