Found Description
- Lead the regional Customer Success and Account Management organisation
- Oversee the management of all client relationships in the region
- Lead and develop high-performing teams responsible for client engagement
- Act as the regional escalation point for complex client relationships, strategic partnerships, and high-impact client issues
- Ensure regional teams maintain a holistic view of client relationships across multiple QS products and services
- Implement the global client segmentation framework within the region
- Ensure the right level of coverage and engagement across different client tiers
- Promote insight-led client engagement that leverages QS data, intelligence, and market expertise
- Collaborate closely with regional Sales and Commercial teams to drive revenue retention, renewals, and expansion opportunities
- Drive operational discipline through consistent use of CRM systems, client health scoring...