Regional Director, Customer Service (EMEA/APAC)

McGraw Hill Education seeks a Director of Customer Service to lead regional operations across EMEA, UK, Ireland, APAC, and beyond. You will translate global CX strategy into a regional model, drive KPIs, and ensure scalable, high-quality service delivery.

Requires 12+ years, executive presence, fluency in English and Arabic, and experience with hybrid/remote models. Travel up to 25% may be expected. Bachelor's/Master’s in business or education is preferred.