Regional CX Leader — Onsite KL, Regulated Ops

SupportFinity™ is seeking a Regional Customer Experience Manager in Kuala Lumpur to enhance service quality and lead customer onboarding operations. This leadership role requires strong experience in customer experience within financial services and a track record of spearheading governance frameworks.

The ideal candidate will possess excellent stakeholder management skills and the ability to lead large teams effectively. The position involves training, quality oversight, and the implementation of best practices across customer-facing operations.