Found Description
Responsibilities
- Lead the regional customer service function across APAC, ensuring consistent and high-quality service delivery
- Define and drive customer service strategy aligned with business goals and customer expectations
- Oversee end-to-end order-to-cash operations, ensuring accuracy, efficiency, and compliance
- Act as the escalation point for complex service issues, ensuring timely resolution and stakeholder alignment
- Build, coach, and develop a high-performing, customer-centric team
- Drive process standardisation, governance, and operational controls to ensure service reliability
- Monitor key service KPIs and implement improvements
- Lead continuous improvement and digitalisation initiatives, including automation and data-driven solutions
The Successful Applicant
A successful Regional Customer Service Lead should have:
- Minimum 7-10years' experience in cust...
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