Recovery Shift In Charge – SPX Express (Davao)

Return to Seller (RTS) Operations

Manage end-to-end operations of the Return to Seller process, ensuring seamless coordination with internal stakeholders and vendors. Oversee the efficient handling of returned products, from initiation to resolution, adhering to established protocols and timelines.

Root Cause Analysis

• Conduct in-depth root cause analyses for returned items to identify systemic issues.
• Collaborate with cross-functional teams to implement corrective actions and process improvements.

Data Management

• Utilize data analytics tools to collect, analyze, and interpret data related to returned items.
• Develop and maintain comprehensive databases to track return trends and support decision-making processes.

Quality Assurance

• Implement and monitor quality assurance measures in RTS operations to ensure compliance with standards.
• Establish and enforce ...