Receptionist

Overview

Mandarin Oriental Punta Negra Mallorca is seeking a Receptionist to join the Front Office team. The role focuses on welcoming guests, managing check-in and check-out efficiently, and delivering exceptional service throughout the guest stay.

Responsibilities

• Ensure guest arrivals and departures are smooth and efficient.
• Provide attentive service and address guest needs during their stay.
• Manage reception documentation, reservation systems, and guest records.
• Perform tasks assigned by the Head of Reception.
• Answer phone calls and emails, provide information, and assist with guest requests.
• Coordinate with housekeeping, maintenance, and concierge to ensure guest satisfaction.
• Manage guest payments, issue invoices, and resolve billing inquiries.
• Follow hotel security procedures, including guest identification verification and data protection.
• Attend to and resolv...