Receptionist & Office Experience Manager

Receptionist & Office Experience Manager

Location: Johannesburg

Reports to: Country/Office Manager

Works closely with: Executive Assistants, Consultants, Facilities, IT, Finance, HR

Role Purpose

This role is the heartbeat of the Johannesburg office—responsible for creating a seamless, welcoming, and high-functioning environment for staff, clients, and guests. This role goes beyond traditional front-desk duties to encompass full ownership of the office experience, hospitality, coordination, and operational excellence. It combines front-of-house excellence with behind-the-scenes coordination, hospitality, and culture-building. The individual will be a proactive office ambassador, creating an environment that reflects the firm’s brand and values.

Key Responsibilities

• Front-of-House & Hospitality
  • Be present full-time, starting before the first client or guest arrives.
  • Greet all visitors with warmth, pro...