Found Description
Role Summary
Medicross Healthcare Group is a value‑driven organisation dedicated to providing patients and families with a holistic primary healthcare service. The Receptionist is the first point of contact for visitors and patients, responsible for the complete admissions process and handling associated queries while representing the clinic as a Brand Ambassador and delivering safe, client‑centred quality service.
Key Responsibilities
- Prepare and maintain the reception area for each working day, ensuring a neat, welcoming environment and compliance with uniform and badge policies.
- Deliver professional and friendly customer service, aligning with the company values of CARE, TRUTH, PARTICIPATION, COMPASSION, and DIGNITY.
- Accurate completion of documents, audit of patient files and billing information for quality and integrity.
- Address customer complaints and refer unresolved issues to the Reception Team Leader o...