Found Description
Job Description
- Manage efficient check-in and check-out processes including guest information updates and key card issuance.
- Handle cashiering duties, foreign exchange transactions, and night audit tasks.
- Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow-up.
- Demonstrate thorough knowledge of hotel rates, packages and discounts.
- Manage safe deposit boxes and assist with information counter, business centre and other front desk duties as required.
- Ensure guest security and adhere to hotel accident prevention policies.
- Greet all guests warmly upon arrival and departure maintaining a hospitable atmosphere.
- Report unusual occurrences and review daily logs for outstanding issues or special assignments.
- Demonstrate proactivity, good judgement, professionalism and integrity in challenging situations.