Found Description
Reception ManagerA Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
**What will I be doing?
**As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Oversee the entire Front Office operation to maintain high standards- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement- Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme- Maximise room occupancy at best rates and use up-selling techniques to p...