Reception Manager (Cancún)

A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out.

As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out. A Reception Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up‑selling t...