Found Description
Overview
Carenet is looking for additional REAL-TIME ANALYST!
Eligibility: Filipino Citizens
Work Set up: Onsite - Makati Circuit
Schedule: Core business hours is 9pm - 6am PHT, but must be amenable to shifting schedule
As a Real-Time Analyst, you will play a pivotal role in ensuring the efficient and effective operation of our healthcare support services. You will work collaboratively with various teams to monitor real-time performance metrics, optimize staffing levels, and ensure a seamless customer experience. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for delivering high-quality healthcare services.
Responsibilities
- Monitors and analyzes real-time call volume, agent availability, schedule adherence, and service level performance to ensure operational targets are met.
- Collaborates with Workforce Management teams to optimize st...